Where it works

The sales staff works in the Department of Sales, providing complete and appropriate solutions for each customer in order to increase revenue and profit for the hotel

He/she works under the directives and supervision of the Owner and the most experienced sales staff.

The activities

a salesperson needs to focus on goals, actively seek and build relationships with potential customers. In particular, he/she should introduce, advise and convince customers to use products/services; resolve customer issues and complaints to ensure customer satisfaction and reliability; report to management levels on customer needs, problems and concerns; competitor activities and potential in business development of products/services. Besides, a salesman/saleswoman is also responsible for directly or indirectly finding, maintaining and developing a network of potential customers and partners.


a salesman/saleswoman should have a degree in tourism, hospitality, business administration, economics, foreign languages or a related major.

Technical skills

a salesman/saleswoman is able to self-motivate and set specific goals and focus on achieving them. Furthermore, it is necessary to be proficient in communication and negotiation to a wide range of audiences, proficient in work organization and time management, proficient in relationship management skills, and open-minded, willing to learn, and able to work independently and in a team.


Besides fully understanding hotel operations and hospitality industry, a salesman/saleswoman should be able to analyze situations, handle situations and make decisions based on results-focused thinking. He/she also needs to have customer-centered attitude to deliver the most suitable services for each customer

Computer and linguistic knowledge

Foreign languages: know and use fluently at least 1 foreign language (usually English), can communicate naturally and fluently with foreign guests.

Computer knowlegde: be proficient in Microsoft Office tools such as Word, Excel, Powerpoint and familiar with CRM software; proficiently use the Internet to look up information when necessary.

Personality and availability

A professional hotel sales staff should ensure to equip some of the most core qualities as follows:

–          Having ambition and passion to set goals for themselves and plan to achieve those goals.

–          Being perseverant, especially when facing rejections from customers, to find solutions to convince customers to use the hotel’s products and services.

–          Working independently to organize, arrange, plan work in order of priority.

–          Thinking positively to solve the problems and draw lessons from failure.

–           Having a high sense of responsibility for work and empathy with customers