Where it works |
| The sales staff works in the Department of Sales, providing complete and appropriate solutions for each customer in order to increase revenue and profit for the hotel
He/she works under the directives and supervision of the Owner and the most experienced sales staff. |
The activities |
| a salesperson needs to focus on goals, actively seek and build relationships with potential customers. In particular, he/she should introduce, advise and convince customers to use products/services; resolve customer issues and complaints to ensure customer satisfaction and reliability; report to management levels on customer needs, problems and concerns; competitor activities and potential in business development of products/services. Besides, a salesman/saleswoman is also responsible for directly or indirectly finding, maintaining and developing a network of potential customers and partners. |
Qualifications |
| a salesman/saleswoman should have a degree in tourism, hospitality, business administration, economics, foreign languages or a related major. |
Technical skills |
| a salesman/saleswoman is able to self-motivate and set specific goals and focus on achieving them. Furthermore, it is necessary to be proficient in communication and negotiation to a wide range of audiences, proficient in work organization and time management, proficient in relationship management skills, and open-minded, willing to learn, and able to work independently and in a team.
Besides fully understanding hotel operations and hospitality industry, a salesman/saleswoman should be able to analyze situations, handle situations and make decisions based on results-focused thinking. He/she also needs to have customer-centered attitude to deliver the most suitable services for each customer |
Computer and linguistic knowledge |
| Foreign languages: know and use fluently at least 1 foreign language (usually English), can communicate naturally and fluently with foreign guests.
Computer knowlegde: be proficient in Microsoft Office tools such as Word, Excel, Powerpoint and familiar with CRM software; proficiently use the Internet to look up information when necessary. |
Personality and availability |
| A professional hotel sales staff should ensure to equip some of the most core qualities as follows:
– Having ambition and passion to set goals for themselves and plan to achieve those goals. – Being perseverant, especially when facing rejections from customers, to find solutions to convince customers to use the hotel’s products and services. – Working independently to organize, arrange, plan work in order of priority. – Thinking positively to solve the problems and draw lessons from failure. – Having a high sense of responsibility for work and empathy with customers |
